Check-In

Say “Check-In, please” at the front desk of the inn.

(Inn staff may not be able to speak English. When that is the case, be sure to speak slowly and clearly to help them understand you.)



You likely received a confirmation if you made your reservation via a travel agent, so present it if you have one.

If you reserved online, we recommend that you print out the confirmation before leaving for your trip, or making sure you can quickly present it on your smartphone.
Some inns do not offer Wi-Fi service, so we recommend that you print out the confirmation in advance for a smooth check in.



Write your name and address on the inn’s check in card.



Pay the accommodation fee if payment is required in advance.

Some inns do not offer electronic payment options so be sure to have cash ready just in case.



The staff at many inns will guide you to your room, in which case you should wait for them to do so.

They will typically explain any rules or precautions for using the facilities before heading to the room.



If you need to leave your belongings in your room or at the front desk before checking in, let the staff know.
* It may not be possible to pay for your room with a credit card. Check the list of hot spring inns for details.

Check-Out

Make sure to leave your room by the check out time as staff will need to enter to clean it. (Those staying multiple nights should also leave the room once to allow for cleaning.)
To check out, say “Check out, please” at the front desk.
At this time, you will need to pay for your room if you have not already done so, and any additional non-free drinks, amenities, or facilities you used during your stay.
Remember to return your key to the front desk at this time.

*Some inns may have a different check in or check out process.
Check the official web site for each inn or use the "Contact" button listed alongside each to ask for details.